True Zero is a term we use when a pack has been discharged below the functional range required to power the furniture’s motorized functions, and the power reserve has been completely depleted. This is a safety feature designed to permanently turn off and prevent recharging to avoid compromising a pack. While this isn’t common; once a pack reaches True Zero it will no longer recharge. This does not mean the pack is completely absent of all power, but it simply has been depleted outside of the tested safe charging parameters. The pack is not functional for its intended purpose and may display inaccurate LED light display readings. If you have attempted to recharge a pack for up to 24 hours using a confirmed powered outlet and the pack will not power the furniture, it is likely the pack has been permanently turned off. Contact us for assistance with properly recycling the power pack.