New orders submitted to Enouvation are processed within 24-48 hours of receipt when received on business days (Monday- Friday). Orders received after 3 pm PST, on weekends, or holidays will be treated as received on the following business day. Depending on the category of product purchased, all items ship UPS Ground, or USPS Priority Mail.
Tracking notifications will be emailed automatically when available for your convenience. Once tracking has been provided to you, we ask that you allow an additional 24-48 hours for the package to leave our facilities and for tracking to activate when processed by the carrier.
Please contact firstname.lastname@example.org to initiate a return and request a Return Merchandise Authorization (RMA). Customer is responsible for return shipping and a $15 restocking fee.
Returns are eligible for refund, less the restocking fee, if all of the following conditions are met:
- Return is received within 30 days of the original delivery date
- Return is unopened in its original packaging (including any exterior wrapping)
- Return is undamaged
- RMA is included and RMA number is clearly marked on the outside of the shipping box
- Original order number is validated