Frequently Asked Questions


Can I turn off the low power buzzer alert?


The buzzer will automatically turn off when Power is restored to at least 10% capacity. This buzzer is an audible reminder the Power Pack needs to be recharged soon. To avoid continuous buzzing when charging, be sure to recharge before power drops below 10%.

Can I use my Power Pack while it is charging?


For best results, we recommend disconnecting the Power Pack from your furniture while it charges. Once fully charged, the Power Pack should be disconnected from the charger.

Can I use my Power Pack while my furniture is still plugged into a wall outlet?


The Power Pack is meant to be the ONLY SOURCE of power for your furniture. When your Power Pack is connected to your furniture, the wall plug should be disconnected from the outlet.

My Power Pack is connected to my furniture, why doesn’t it power it?


You might not be connecting directly to the motor lead. If your power furniture has more than one motor, make sure you are using the main lead. Connections between motors look almost identical, but your Power Pack will not function properly unless connected to the main lead. We recommend viewing our Power Pack Installation Guide for a visual reference of these components.

Where can I place my Power Pack once connected to my furniture?


We recommend placing your Power Pack under your furniture, clear of any moving parts. We highly recommend using an “E” Extension Cable with all Power Packs as it adds 2 meters of flexibility for placement. “E” Cables are available for purchase in our online store here.

Why can’t I connect my Power Pack to my furniture?


Motor fittings will vary between manufacturers. If your Power Pack doesn’t connect to your furniture’s motor right out of the box, in most cases we have an adapter available that can convert your motor’s fitting to be compatible with the Enouvation fitting. To view available adapter options, click here!

Why does my Power Pack move, or is suspended in the air when I recline?


Depending on the manufacturer of your furniture, the motor lead can be located near the footrest, while others are located near the back flap. This placement will make all the difference in where your Power Pack will ultimately sit. To ensure ease of placement and flexibility during recharging, we recommend always using an “E” Extension Cable for all Power Packs. “E” Cables are available for purchase in our online store here.

Why does my Power Pack need to be recharged so frequently?‚Äč


The frequency in which your Power Pack will need to be recharged varies greatly on the amount of use. To ensure the best results over the lifetime of your product, be sure to charge fully (to 100% capacity) before the first use.

Below are a few common scenarios in which your Power Pack will require more frequent charging, as well as tips to prolong the Power.

Furniture with USB ports and or lights
Lights of any kind are a constant draw on the power pack and will dramatically affect the effectiveness of the Power Pack (Approx. 72-192 mAh each LED per day). USB ports can also have a constant draw, but this will vary by manufacturer. A sofa with 2 USB ports that draw constant power can burn 120 mAh per day. We suggest our Power Save LED block to combat this issue. Coming soon to our online shop.

1 or 2 motor piece
i.e.- recliner, loveseat, or sofa with no LED lights or USB ports.
An E2 should be sufficient to power pieces like these, however, you can opt for an E4 for twice the power, or an E6 for 3 times the power. Either option will result in less frequent recharging.

2 or 4 motor piece
i.e.- love seat, sofa, or sectional with 2 powered seats, with no LED lights or USB ports.
An E4 should be sufficient to power pieces like these, however, should you have LEDs or USBs we suggest using an E6 for 50% more power. You can also utilize the Power Save LED block to preserve power.

4 or 6 motor piece
i.e.- love seat, sofa with headrest, lumbar and recliner, or sectional with 3 powered seats.
An E6 should be sufficient for pieces like these, however, should you have LEDs or USBs we suggest using our Power Save LED block to preserve power.

Why is a red LED light flashing on my Power Pack?


This low power indicator lets you know when your Power Pack has gone below 10% capacity and needs to be recharged.

Why is my Power Pack (and or) charger getting warm while charging?


It is often the case that the wall outlet being used it putting out more than 120V. Depending on the age of the outlet, and when it was wired, it might be “hot” and will yield this result. Using another outlet, especially one with a GFI unit can help control the output. If one is not available, we also recommend using a power surge strip as they help regulate current and prevent an overage of voltage.

Why is my Power Pack not charging?


If your Power Pack does not appear to be charging, see below troubleshooting tips:

Check. Are any lights solid?
Yes. All 4 lights are solid.
Power Pack is at a full charge and does not require further charging.

No. Green or Blue light is blinking.
Power Pack is charging. LEDs will soon become solid when at a full charge.

Switch. Has charger been tested in multiple different wall outlets?
Yes. Different outlets have been tested.
See above check, or below, verify step.
If the issue persists, contact us.

No. Only 1 outlet has been tested.
Outlets can sometimes burn out. Always test in multiple outlets in various locations.

Verify. Does your model have a low power buzzer alert?
Yes. A low power alert is audible.
Power save shut off was activated to protect Power Pack. LEDs will not be visible in power save. Leave on the charger for 8 minutes while buzzer sounds. When 10% capacity is restored, buzzing stops and charging will resume as normal.

No. A low power alert is not audible.
See the above check, and switch step to the troubleshoot.
If the issue persists, contact us.