16- Why will my Power Pack not charge right out of the box?

This is usually the result of product not properly maintained at the retail store. Each pack is marked with a unique ID #. This ID# is used for quality control as well as notating when the Power Pack was manufactured. Enouvation maintains a record of when a pack was shipped, and to which retailer. Power Packs are not shipped with a full charge for best safety practices. As such, each pack should receive its first charge out of the box per the below guidelines:

E2- within 6 months
E4- within 9 months
E6- within 12 months
E10- within 12 months

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